PROBEGROUP:DESIGNS AND DEPLOYS SOLUTIONS CUSTOMER EXPERIENCES

PROBE CX DESIGNS AND DEPLOYS SOLUTIONS THAT DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES. CX. IT’S NOT WHAT WE DO BUT IT’S WHAT WE PRODUCE.

The true measure of our success is the satisfaction of our client’s customers – that’s why we spend every day customising the solutions we offer. Using human-led technology, we help our clients engage with their customers through the implementation of powerful tools that make revolutionising customer experiences simple.

Our goal is simple: to make other businesses better. Our solutions are simple and are divided into three main areas: outsourcing, strategy and technology.

AutomotiveCustomer experience journeys that create strong relationships and lead to brand loyalty and customer advocacy for well-known automotive brands.

Banking and FinanceMaximise efficiency and flexibility in an ever-changing financial landscape for banks, financial services providers, fintech and accounting firms, neobanks and credit unions.

Fast Growing TechScale quickly, reduce workloads and deliver a competitive edge with our first-class people and digital assets that support fast-growing tech companies.

GovernmentCustomer service fulfilment and nimble strategies for local, state and federal government departments.

Healthcare and InsuranceEmpathetic customer service and seamless back office solutions for healthcare and insurance companies.

Retail and eCommerceBoost customer purchase and service experiences through tailored retail and eCommerce solutions.

SuperannuationImprove customer delivery through smarter processes, improved technology and first-rate customer service.

TelecommunicationsContact centre and consultancy services to provide omnichannel customer service that sets a new benchmark in the telecommunications industry.

Transport and LogisticsDifferentiated customer service management to deliver reduced cost-to-serve through people and technology-led strategies.

TravelResponsive customer service with round-the-clock capabilities, in a sector that’s all about the customer experience.

UtilitiesCustomer experience strategies managing connections, disconnections, billing and debt collection to improve organisational efficiency.

About Us

DOING IT BETTER

WHAT WE DO

Probe CX designs and develops solutions for businesses ready to embrace the future. We produce great customer experiences. We synergise with our clients to ensure greater potency and constantly balance productivity and quality. We blend the best ideas with world-leading technology to make it easier for our partners to connect with their customers.

CLIENT SUCCESS STORIES

We’ve worked with many organisations around the world to identify their challenges and offer tailored solutions to help them reach their goals.
Here a just few client hightlights.

WHERE DID WE COME FROM AND WHERE WE ARE GOING

We’ve sure come a long way since opening our doors in 1979. We’ve built a business that is both big and small with 18,000-plus team members across five countries. We think like a large corporation when it comes to pursuing opportunities, but like a family business when it comes to people. We’re all about the personal touch when developing unique and tailored solutions for our clients. We are the fastest-growing Australian-owned customer experience and digital transformation provider in the Asia Pacific with 18 industry-recognised awards and counting…

Our vision is simple:

PURPOSE. PEOPLE. PASSION.

Passion is at the heart of our business and that’s because passion is the key to delivering better customer experiences. Passionate people deliver great results. They are more likely to be engaged with their jobs and more likely to be invested in the success of their clients.

Phone: 1300 1 PROBE (1300 177 623) or +61 (3) 9508 4666 (Overseas call)

Https://probegroup.com.au

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